I consider myself a fairly conservative Information Architect. I tend to err on the side of caution, forgoing radical, but potentially innovative ideas in favor of more tried-and-true approaches. Over the years, I developed a simple mantra: “less is more.” I believed this because adding more stuff, i.e., features, functions, and options tend to confuse [...]

I know that with a title like “Sometimes We Forget” you may be expecting a deep, meaningful philosophical blog entry about life, love and the pursuit of happiness. Sorry to disappoint, but this is not the case. I am simply talking about forgetting. We are all guilty of it. Sometimes I forget that clients are [...]

Why do clients hire experts and then ignore them? What’s interesting is that the Web seems particularly vulnerable to this phenomenon. Why is that? I attribute it to what I’ll call the “WYSIWYG Syndrome”  (WYSIWYG = What you see is what you get). The WYSIWYG Syndrome is a byproduct of several false beliefs: Daily use [...]